What Is Polymerio?
Polymerio is a trading platform established to facilitate easy and secure transactions of hundreds of varieties of polymer raw materials and commodities across more than 20 categories between buyers and sellers.
On Polymerio, you can purchase the raw materials you use in production or list any material you wish to sell.
Buyer and seller identities are kept anonymous on Polymerio. Listings are displayed anonymously, and Polymerio mediates the transaction.
Sellers deliver to Polymerio’s contracted warehouse, and buyers collect their orders from that warehouse.
What Is the Polymerio Secure Trading System?
Polymerio.com acts as a bridge between buyers and sellers, enabling fast and easy online transactions while eliminating all risks to provide a 100% secure trading experience.
To place an order under the Polymerio Secure Trading System, a hold equal to 5% of the total amount (including VAT) is required for ready-to-ship orders, and 10% of the total amount (including VAT) for advance-dated orders. This amount must be available as usable balance in both buyer’s and seller’s Polymerio accounts before the transaction can proceed.
Once the order is created, holds are applied to both parties’ accounts according to the order type.
Holds remain in place to secure mutual rights and obligations until the delivery process is successfully completed.
Upon successful completion, the holds are released and the funds become available again.
For more details on required deposits and hold procedures, please refer to the Polymerio Security Deposit and Hold Details document below or Article 10.17 of the Polymerio Membership Agreement.
How Does a Buyer Confirm an Order?
Buyers confirm orders on Polymerio and can complete payment within 2 business days. To place an order, the buyer must have sufficient balance in their account to cover the hold amount. You can fund your account via Bank Transfer/EFT or credit card under My Account > Account Funding.
- Ready-to-ship orders: a hold of 5% (including VAT) of the order total.
- Advance-dated orders: a hold of 10% (including VAT) of the order total.
On the product detail page, enter the quantity and add the item to your cart. After reviewing your cart, click “Confirm Order,” and the hold amount will be displayed.
Upon buyer confirmation, the hold is applied to the account balance and the order is created.
What Are the Timeframes for Buyer and Seller Actions After an Order Is Placed?
For an active listing:
- For ready-to-ship orders, the buyer has until 16:00 on the second business day following the order date to complete payment; the seller has until 17:00 on the second business day following the order date to make the product ready at the warehouse.
- For advance-dated orders, the buyer must complete payment by 16:00 on the second business day after the listing’s specified delivery date; the seller has until 17:00 on the second business day after that date to prepare the product at the warehouse.
If a party fails to meet these obligations within the timeframe, penalties may apply as per Articles 5.7–5.8 and 6.4–6.5 of the Polymerio Membership Agreement.
Polymerio may use any penalties collected—after deducting service fees—to compensate the fulfilling party for any losses.
What Does “Ready at Warehouse” Mean?
It means the seller has delivered the goods to a contracted Polymerio warehouse, issued an invoice, and submitted it via the platform. The order is then deemed ready for buyer pickup.
When and How Does the Seller Receive Payment?
Provided all obligations are met under the Membership Agreement, the seller will receive payment as follows:
- For ready-to-ship orders: at the end of the 5th business day after the order becomes “Ready at Warehouse.”
- For advance-dated orders: at the end of the 5th business day after the later of the listed delivery date or the “Ready at Warehouse” date.
The service commission (including VAT) will be deducted and the net amount credited as usable balance. You can then request a transfer to your registered bank account between 09:00–15:30 on business days, and the funds will be sent the same day.
What Are the Return & Exchange Terms?
Buyers may request returns or exchanges through the Help section on polymerio.com, providing supporting materials:
- Ready-to-ship orders: by 17:00 on the 5th business day after the order is marked “Ready at Warehouse.”
- Advance-dated orders: by 17:00 on the 5th business day after the later of the listed delivery date or “Ready at Warehouse” date.
Requests are reviewed by Polymerio, and upon approval, return or exchange processes commence based on the defect rate (see Article 8.2 of the Membership Agreement). Returns/exchanges apply only to defective quantities and cannot exceed 0.3% of the total order.
For full details, see Section 8 of the Polymerio Membership Agreement.
Which Currencies Are Supported?
Unit prices are displayed in USD and TRY, but all transactions are converted to TRY at the displayed exchange rate at the time of purchase.
Transactions made in TRY remain in TRY; those made in USD are tracked in USD.
However, legally all payments to and from the platform are settled in TRY. USD-tracked transactions use the current rate shown on the platform.
For example, when funding your account in USD, the amount is converted to TRY at checkout and the rate is locked (per Article 5.3 of the Membership Agreement).
Once the payment reflects in Polymerio’s bank accounts, your account shows the converted USD balance, which is maintained in USD.
See Articles 4.23 and 5.3–5.6 of the Membership Agreement for more on exchange rates.
Who Is Billed for the Service Fee and What Are the Rates?
The service fee is billed to the seller; no fee is charged to the buyer.
Promotional launch rates (valid through year-end) are: 1.5% when the product is delivered from a contracted warehouse, and 1.9% when shipped to a warehouse from another location.
These rates apply only to the sale amount and are invoiced to the seller.
For more details, please refer to the Polymerio Membership Agreement sections below:
- Section 5: Order Placement, Buyer Deposits, Holds, Penalties, and Payments
- Section 6: Seller Delivery, Non-performance, and Penalties
- Section 7: Buyer Pickup Procedures
- Section 8: Returns & Exchanges
- Section 10: Financial Provisions (Seller Payment, Deposits & Holds)
Feel free to review.
